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At Uncle Sam Excursions, we strive to provide memorable experiences for all our travelers. We understand that plans may change, so we've established the following refund policy to ensure clarity and fairness.
1. Standard Refund Policy
- Full Refunds: Customers can cancel their bookings up to [number] days before the scheduled excursion for a full refund.
- Partial Refunds: Cancellations made between [number] and [number] days before the excursion may be eligible for a partial refund, subject to [specific percentage] of the booking amount.
- No Refunds: Bookings canceled within [number] days of the scheduled excursion are non-refundable, as preparations and logistics are finalized during this period.
2. Refund Processing
- Timeline: Approved refunds are typically processed within [number] business days of cancellation confirmation.
- Payment Method: Refunds will be credited to the original payment method. Processing times may vary depending on your payment provider.
3. Weather-Related Cancellations
If weather conditions make it unsafe to proceed with the excursion, we may cancel or reschedule. In the event of a weather-related cancellation:
- Rescheduling: We will work with you to reschedule for a later date at no additional charge.
- Full Refund Option: If rescheduling is not possible, a full refund will be provided.
4. Exceptional Circumstances
For certain unforeseen events (e.g., natural disasters, pandemics), refund terms may be adjusted on a case-by-case basis. Please contact us for assistance if you face an unexpected situation.
5. Contact Us
For any questions or to initiate a refund request, please reach out to us at info@unclesam.com or 1800 1204567. Our customer support team is here to assist you.